Cancellation Policy
1. Introduction
At Saille Physiotherapy, we fully understand that life happens — unexpected issues, illness, or personal circumstances can arise. This policy outlines how cancellations and missed appointments are managed, in a fair and respectful way for both clients and the clinic.
2. Standard Cancellation Terms
The following applies to all physiotherapy appointments:
- Cancellations made with less than 24 hours’ notice may incur a fee of 50% of the appointment cost.
- No-shows (patients who do not attend and do not contact us) may also incur a 50% fee.
- Fees are applied to protect the physiotherapist’s time and availability for other clients on the waiting list.
3. Exceptions for Illness or Serious Circumstances
We recognise that unpredictable situations happen. If you are unwell, dealing with a medical issue, or facing a serious personal matter, please contact us directly.
In cases such as:
- sudden illness,
- family emergencies,
- bereavement,
- or any circumstance where attending is not reasonable,
the cancellation fee will not apply. We prefer prioritising your wellbeing and treating every situation with understanding and compassion.
4. How to Cancel or Reschedule
You can reach us via:
- Phone / WhatsApp: 087 221 9586
- Email: info@saillephysiotherapy.ie
- Your booking confirmation email (Rehab Guru) also includes rescheduling options.
5. Our Commitment to You
We aim to maintain a supportive, understanding, and patient-centred environment. The cancellation policy is designed to keep appointments running smoothly, while remaining respectful of real-life circumstances.
6. Questions
If you have any questions about this policy or feel unsure about a situation,
please contact us — we’re here to help.
Email: info@saillephysiotherapy.ie